Service Policy
Last updated: November 27, 2024
1. Service Overview
At Green & Grace BR Christian Life Pty. Ltd., we are committed to providing exceptional service for all your eco-spiritual needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: support@batonrougechristianlifemagazine.com
- Phone: +61 2 8326 2043
- Address: Sunshine Rd, Roberts St, West Footscray VIC 3012, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Product Care Services
3.1 Available Services
- Tree sapling care consultation
- Planting guidance
- Spiritual book preservation advice
- Product maintenance support
- Environmental care guidance
- Spiritual practice consultation
3.2 Service Timeframes
Standard service response times:
- Initial Assessment: 1-2 business days
- Basic Consultation: 2-3 business days
- Detailed Guidance: 3-5 business days
- Custom Care Plans: 5-7 business days
4. Warranty Services
4.1 Standard Warranty
All products purchased from Green & Grace BR Christian Life come with:
- 30-day satisfaction guarantee
- 90-day warranty against defects
- Free replacement for damaged items (reported within 7 days of purchase)
- Growth guarantee for tree saplings (conditions apply)
4.2 Extended Care
Optional extended care services include:
- 12-month extended protection
- Priority support service
- Seasonal care guidance
- Spiritual growth consultation
5. Specialized Services
5.1 Environmental Services
- Planting site assessment
- Soil quality consultation
- Environmental impact guidance
- Sustainable care practices
- Native species information
5.2 Spiritual Services
- Reading guidance
- Meditation space planning
- Sacred garden design
- Spiritual practice integration
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Detailed consultation: $30
- Expert guidance: $50
6.2 Service Costs
- Basic care guidance: $25-40
- Comprehensive consultation: $50-120
- Custom programs: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all products
- Quality testing before dispatch
- Regular follow-up support
- Satisfaction guarantee
- Continuous care guidance
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe your needs in detail
- Receive initial assessment
- Schedule consultation if needed
- Approve service plan
8.2 Required Information
- Product details and purchase date
- Specific concerns or questions
- Environmental conditions (for plants)
- Photos if applicable
- Preferred timeline
9. Service Guarantees
We stand behind our services with:
- 30-day service warranty
- Satisfaction guarantee
- Best practice assurance
- Expert guidance
- Ongoing support
10. Updates to Service Policy
Green & Grace BR Christian Life Pty. Ltd. reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.